FAQ’s and Privacy

FAQ’s and Privacy 2018-03-11T05:33:11+00:00

Privacy Policy of I-Docz  

This privacy policy governs the use of the software application i-Docz for mobile devices that was created by i-Docz HealthCare SMC-Pvt. Ltd. This Application collects some Personal Data from its users.


Types of Data collected

User Provided Information

The Application obtains the information users provide when they download and register the Application. Registration with us is mandatory. Users should keep in mind that they will not be able to use the features offered by the Application unless they register with us.


When users register with us and use the Application, they generally provide (a) their name, email address, user name, password and other registration information; (b) transaction-related information, such as when they make purchases, or download or use applications from us; (c) information they provide us when they contact us for help; (d) credit card information for purchase and use of the Medicine Delivery Feature, and; (e) information they enter into our system when using the Application, such as contact information.


Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device users use, their mobile devices unique device ID, the IP address of their mobile device, their mobile operating system, the type of mobile Internet browsers they use, and information about the way they use the Application.


All data requested by this Application is mandatory and failure to provide any of it may make it impossible for this Application to provide its services. In cases where this Application specifically states that some data is not mandatory, users are free to not provide that data without any consequences on the availability or the functioning of the service.


Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document.


Mode and place of processing the Data

Methods of processing

The Data Controller processes the data of users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data.

The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Company.


Retention time

The company will retain user Provided data for as long as users use the Application and for a reasonable time thereafter. It will retain Automatically Collected information for up to 24 Months and thereafter may store it in aggregate. If users would like to delete their self-provided data (provided via the Application), they should email at ather@i-docz.com and the company will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

The Use of the Collected Data

The data concerning the user is collected to allow the Company to provide its services, as well as for the following purposes: Analytics, Location-based interactions and Registration and authentication.


The Personal Data used for each purpose is outlined in the specific sections of this document.


Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

Users opt-out Rights

Users can stop all collection of information by the Application easily by uninstalling the Application. They may use the standard uninstall processes as may be available as part of their mobile device or via the mobile application marketplace or network.


Detailed Information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:



The services contained in this section enable the Company to monitor and analyze web traffic and can be used to keep track of User behavior.


Analytics collected directly (this Application)

This Application uses an internal analytics system that does not involve third parties.



Location-based interactions

Geolocation (this Application)

This Application may collect, use, and share user location data in order to provide location-based services.


Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the user’s location data may be tracked by this Application.


Personal Data collected: geographic position.


Registration and authentication

By registering or authenticating, users allow this Application to identify them and give them access to dedicated services.

Depending on how users register, third parties may provide registration and authentication services. In this case, this Application will be able to access some Data, stored by these third-party services, for registration or identification purposes.


Additional information about data collection and processing

Legal action

The user’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The user declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.


Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the user with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.


System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).



i-Docz HealthCare is concerned about safeguarding the confidentiality of its users information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


The Rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information mentioned above.


Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a user objects to any of the changes to the Policy, the user must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about users.


User’s Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.


Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at ather@i-docz.com.


Last Updated: 1st March 2018